Refund Policy

Effective Date: May 28, 2026 | Last Updated: May 28, 2026

1. Introduction

This Refund Policy applies to all orders and purchases made through our website at foodwingsnob.rest, over the phone, or through any authorized third-party delivery platforms associated with Wing Snob. By placing an order with us, you agree to the terms outlined in this policy.

Wing Snob operates as a food service business in the United States and is subject to applicable federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act. We take customer satisfaction seriously and aim to resolve all concerns promptly and fairly.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• You received an incorrect item that differs from what you ordered.
• Your food was missing from your order at the time of delivery or pickup.
• The food received was of unsatisfactory quality, including but not limited to being undercooked, spoiled, or containing foreign objects.
• Your order was significantly delayed beyond the estimated delivery or pickup time communicated at the time of placing the order, and the food was rendered unusable.
• You were charged an incorrect amount that does not match your confirmed order total.
• A duplicate charge was applied to your payment method for the same order.
• Your order was never delivered and cannot be confirmed as received.

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the applicable timeframe described in Section 3 of this policy.
• You must provide sufficient documentation or description of the issue, such as photographs, order confirmation numbers, or a written explanation.
• The issue must be reported in good faith and must relate to a legitimate problem with the order.
• The order must have been placed directly through foodwingsnob.rest or via a verified Wing Snob ordering channel.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. Please refer to the following timeframes:

Refund requests submitted outside of the above timeframes may be reviewed at our sole discretion but are not guaranteed to be honored. We strongly encourage customers to inspect their orders upon receipt and report any issues immediately.

4. Non-Refundable Items and Circumstances

The following items and circumstances are generally not eligible for refunds:

• Change of mind: Orders that have already been prepared or are in transit cannot be refunded simply because you changed your mind or no longer want the item.
• Customization errors by the customer: If you made a mistake when customizing your order (e.g., selecting the wrong sauce, flavor, or quantity), we are unable to offer a refund after the order has been prepared.
• Partially consumed items: Refunds will not be issued for items that have been substantially consumed, unless a quality concern is reported promptly and supported by adequate evidence.
• Third-party delivery issues: If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, etc.) and the issue is related to the delivery service rather than the food itself, you must contact that platform directly for resolution.
• Promotional or discounted items: Items purchased using promotional codes, coupons, or as part of a limited-time deal may not be eligible for a full refund unless a verifiable quality or fulfillment issue occurred.
• Delivery fees and service charges: Delivery fees, service charges, and applicable taxes are non-refundable unless the entire order qualifies for a full refund due to non-delivery or a significant fulfillment error on our part.
• Force majeure events: Delays or issues caused by events beyond our reasonable control, including severe weather, natural disasters, or infrastructure failures, do not qualify for refunds.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps:

1. Gather your information: Before contacting us, collect your order confirmation number, the date and time of your order, a description of the issue, and any supporting photos or documentation.
2. Contact Wing Snob: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: foodwingsnob.rest
3. Provide your details: In your message or call, include your full name, contact information, order number, the specific item(s) in question, and a clear description of the problem you experienced.
4. Attach supporting evidence: Where applicable, attach photographs of the food, packaging, or any visible issues to support your claim. This helps us expedite the review process.
5. Await confirmation: Our team will send you an acknowledgment of your request within 1–2 business days and will begin the review process.
6. Review and decision: Once we have reviewed your request and any supporting evidence, we will notify you of our decision via email or phone within 3–5 business days.
7. Refund issuance: If your request is approved, your refund will be processed using the original payment method. Processing times vary by payment type (see Section 6).

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account depends on your payment method:

Please note that while we process refunds promptly on our end, the final timing depends on your bank or financial institution. If you do not see the refund reflected after the estimated timeframe, we recommend contacting your bank for further assistance.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one or a few items in a multi-item order are affected by an issue, while the rest of the order was received correctly and in satisfactory condition.
• A quality concern is reported after the food has been partially consumed, reducing the verifiable scope of the issue.
• A promotional discount was applied to the order, and only the non-discounted portion of the affected item is eligible for reimbursement.
• The issue reported resulted in minor inconvenience rather than a complete failure of the order (e.g., a slightly delayed order that was still received within a reasonable time).

The amount of a partial refund will be determined by our customer support team based on the nature and extent of the issue reported. We will communicate the partial refund amount to you before processing, and you will have the opportunity to accept the resolution or escalate your concern through our dispute resolution process.

8. Exchange Policy

Due to the perishable nature of food products, direct exchanges of prepared food items are generally not possible once an order has been delivered or picked up. However, Wing Snob may offer the following alternatives at our discretion:

• Replacement order: If an incorrect item was provided or a significant quality issue is confirmed, we may offer to prepare and deliver or make available a replacement item at no additional charge, subject to availability.
• Store credit: In lieu of a cash refund or replacement, we may offer store credit of equivalent value, which can be applied to a future order.
• Complimentary item: In cases of minor issues or inconveniences, we may offer a complimentary item on your next visit or order as a goodwill gesture.

All exchange or replacement requests are subject to availability and must be requested within the same timeframes outlined in Section 3 of this policy. Wing Snob reserves the right to determine the most appropriate resolution on a case-by-case basis.

9. Order Cancellation Policy

We understand that circumstances can change. Our cancellation policy is as follows:

9.1 Cancellations Before Order Preparation

If you wish to cancel your order before it has been prepared, please contact us immediately via email at [email protected]. If the cancellation is confirmed before kitchen preparation begins, you will be eligible for a full refund. Due to the fast-paced nature of food preparation, there is typically a very short window (generally 5 minutes or less from the time of order placement) during which a cancellation can be processed without charge.

9.2 Cancellations After Order Preparation Has Begun

Once our kitchen team has begun preparing your order, cancellations may not be accepted. In such cases, no refund will be issued. This is because food ingredients are allocated and prepared specifically for your order from the moment preparation begins.

9.3 Cancellations of Scheduled or Advance Orders

If you placed a scheduled or advance order and wish to cancel, you must notify us at least 2 hours before the scheduled pickup or delivery time to receive a full refund. Cancellations made less than 2 hours before the scheduled time may be subject to a partial charge or may not be eligible for a refund, depending on the stage of preparation.

9.4 Restaurant-Initiated Cancellations

In the event that Wing Snob must cancel your order due to unforeseen circumstances (such as ingredient unavailability, equipment failure, or closure), you will receive a full refund to your original payment method within the applicable processing timeframe.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides the following dispute resolution process:

1. Step 1 – Internal Escalation: Contact our customer support team and request that your case be escalated to a senior team member or manager. Provide all prior correspondence and any additional documentation to support your claim. You can reach us at [email protected].
2. Step 2 – Formal Written Complaint: If escalation does not resolve the matter to your satisfaction, you may submit a formal written complaint via email to [email protected] with the subject line "Formal Refund Dispute." Our management team will review and respond within 7 business days.
3. Step 3 – Consumer Protection Resources: If you believe your consumer rights have been violated, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or contact your state's consumer protection office. Customers in California may also exercise rights under the California Consumer Privacy Act (CCPA/CPRA) where applicable.
4. Step 4 – Chargeback: As a last resort, you may contact your bank or credit card issuer to initiate a chargeback if you believe an unauthorized or erroneous charge was made. Please note that initiating a chargeback without first attempting to resolve the issue with us may affect your ability to place future orders with Wing Snob.

11. Fraud Prevention

Wing Snob takes the integrity of our refund process seriously. We reserve the right to deny refund requests that we reasonably believe to be fraudulent, abusive, or made in bad faith. Customers who repeatedly submit refund requests without valid justification or who attempt to exploit our refund policy may have their accounts suspended or be banned from placing future orders. We may also report fraudulent activity to relevant authorities in accordance with applicable law.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically. Continued use of our services after any modifications constitutes your acceptance of the revised policy.

13. Contact Information

For all refund requests, questions, or concerns regarding this policy, please contact us using the details below:

This Refund Policy was last reviewed and updated on May 28, 2026. Wing Snob is a food service business operating in the United States and complies with all applicable federal and state consumer protection regulations.